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A digital worker for every business.

Two jobs: serving your customers, from €49 a month, and automating your business, from €990 and €99 a month.

What it does and what it costs

Digital workforce Serve your customers from €49/month Digital workforce Automate your business from €990 + €99/month On your servers On-premise Per project
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Digital workforce. The team that never goes home.

It does two jobs: it serves your customers and automates your business. Sign-up is open to businesses in Spain.

Prices a month, ex VAT (Spanish VAT; in the Canary Islands, Ceuta and Melilla, IGIC or IPSI).

Serve your customers

Ingrid and Sofie talk to your customers by phone, WhatsApp, email and web chat, and get the appointment booked.

Example At 22:40 a customer messages on WhatsApp to book a haircut on Thursday. Sofie gives her a slot and puts it in your calendar.

Messages · Sofie

WhatsApp, email and web chat. Each message Sofie sends counts; your customers' messages do not.

  • 1,000 messages €49 a month ex VAT €59.29 incl. VAT
  • 2,000 messages €89 a month ex VAT €107.69 incl. VAT
  • Unlimited**Normal use: one site, up to 3,000 messages a month. €149 a month ex VAT €180.29 incl. VAT

Extra message, €0.08 (on the 1,000 and 2,000 packages) · WhatsApp runs on your Meta account: 1,000 free replies a month per number, then Meta's rate, charged by Meta.

Calls · Ingrid

Answers your business's calls, number included: you divert yours to it whenever you like.

  • 500 minutes €99 a month ex VAT €119.79 incl. VAT
  • 800 minutes €149 a month ex VAT €180.29 incl. VAT
  • Unlimited**Normal use: one site and one line, up to 2,000 minutes a month. €199 a month ex VAT €240.79 incl. VAT

Extra minute, €0.25 (on the 500 and 800 packages) · Optional, also on Unlimited*: putting the call through to someone on your team, €0.25/min

*Unlimited: for serving a single site with one line, in normal use (up to 3,000 messages and 2,000 minutes a month). If you go over, we do not charge you extra or cut you off: we let you know and work out with you the option that fits (for example, one sign-up per site), with 30 days' notice before any change. It does not include campaigns or bulk sending, reselling or automated traffic.

Confirmations · Sofie

The day before, it asks by SMS to confirm each appointment and offers the freed slot to someone else.

  • 100 SMS €14 a month ex VAT €16.94 incl. VAT
  • 200 SMS €29 a month ex VAT €35.09 incl. VAT
  • 500 SMS €69 a month ex VAT €83.49 incl. VAT

Extra SMS, €0.14 · Needs a calendar: the included one, or Google Calendar or Outlook with Connectors

Connectors · your software

Your assistant works with the off-the-shelf software you already use: it looks up what it needs there and records the appointment, booking or order in it.

  • All the software you connect €49 a month ex VAT €59.29 incl. VAT

Find yours by sector:

Calendar and office
  • Google Calendar right away
  • Outlook right away
  • Microsoft Bookings
  • Google Drive
  • OneDrive
Restaurants
  • Numier
  • Ágora
  • CoverManager
  • TheFork Manager
  • Glop
  • Square
Hair and beauty
  • Booksy
  • Koibox
  • Bewe
  • Square Appointments
  • Timify
  • SimplyBook.me
Clinics
  • DriCloud
  • Cliniko
  • Dentalink
  • Provet Cloud
Accommodation
  • Mews
  • Cloudbeds
  • Beds24
  • Lodgify
  • Smoobu
  • Hostaway
Shops
  • Shopify
  • Shopify POS
  • WooCommerce
  • PrestaShop
  • Cegid Revo Retail
  • Sendcloud
Sport and activities
  • Playtomic
  • Glofox
  • Mindbody
  • Virtuagym
  • bsport
  • TuriTop
Invoicing and management
  • Holded
  • a3innuva
  • Quipu
  • STEL Order
  • HubSpot
  • Clientify

Google Calendar and Outlook connect right away; the rest, on request: ask us and we confirm availability before you sign up. This is a sample by sector: there are more. If yours is not a Connector, through a custom integration.

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Automate your business

Erik works for you and your team inside your software, also at set times.

Example Every Monday at 8:00, Erik sends the manager the weekend's sales. She asks him to set up the new cashier and it is done in the till system.

Custom integration · Erik

Back-office agents for you and your team: scheduled tasks, reports and routines inside your ERP, CRM or other software. It also connects software that is not yet a Connector.

  • Setup, one-off from €990 ex VAT from €1,197.90 incl. VAT
  • A month, from when it works €99 a month ex VAT €119.79 incl. VAT

You ask for it when you create your account, and we send you the quote, based on its complexity, before the work starts · Setup: half when you accept the quote and the other half on delivery. Not refundable.

What Erik does

  • Tasks in your software. Creates and updates products, customers, till users, prices and discounts. Ask on WhatsApp, by email or by phone.
  • Answers from your own data. Sales, takings, stock or customers over their credit limit, worked out on the whole list.
  • Reports and tasks at set times. Every day, week or month, with your template and charts, in PDF, Word or Excel, by email or WhatsApp.
  • WhatsApp rounds. Asks each manager for their sales or waste, notes the answers and gives you the summary.

Each person signs in with their own user in your software, and everything is logged. You can sign up for this alone, without Messages or Calls.

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What does your business need?

  • Small (1-3 people)Serving1,000 messages + 500 minutes€148
  • Medium (4-10 people or lots of footfall)Serving2,000 messages + 800 minutes€238Over about 1,000 minutes a month, Unlimited* Calls works out cheaper.
  • Large (one site with more than 10 people)Servingboth Unlimited*€348

AutomatingCustom integration: from €990 + €99/month, depending on what you automate.

If your customers only write or only call, you only need that part. Confirmations and Connectors are extra. With several sites, one sign-up per site. A month, ex VAT. The integration setup is paid once.

Always included:
  • calendar for appointments and bookings
  • panel to see what they do
  • your languages

You do not pay it all until it is already working.

  • For the first month, half when you sign up and the other half once it is serving your customers (at most 7 days after you finish signing up, not counting time we spend waiting for something from you).
  • From that day, 14 days to ask for a 100% refund of your plan. No lock-in.The setup of a custom integration is not refundable.

How you are billed, in detail

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Frequently asked questions

What is the difference between serving your customers and automating?
Serving is talking to your customers: picking up the phone, answering WhatsApp, email or web chat, booking the appointment and confirming it the day before. That is Messages, Calls and Confirmations; and with Connectors, your assistant serves them working with the software you already use. Automating is working for you and your team: back-office agents with scheduled tasks, reports and routines inside your ERP, CRM or other software. That is the custom integration, which also connects software that is not yet a Connector.
I run a hair salon. What exactly will it cost me?
If your customers mostly write, 1,000 messages: €49 a month on WhatsApp, email and web chat. If they mostly call, Calls with 500 minutes: €99, with a phone number. With either, the appointment goes into the included calendar. To have each appointment confirmed by SMS the day before, Confirmations with 100 SMS: €14. If you already keep your diary in software — Google Calendar or Outlook, right away; Booksy, Koibox and others, on request — Connectors: €49 a month. Extra: €0.08 a message, €0.25 a minute and €0.14 an SMS; putting the call through to someone on your team, €0.25 a minute. Prices ex VAT.
I have a restaurant with a till system. How much does it cost to automate it?
A custom integration: setup from €990 and €99 a month from when it works, ex VAT. You do not need Messages or Calls. When you create your account you tell us what it should do, and we send you the quote before the work starts. For example: the sales summary every Monday in your template, adding dishes or changing prices on the till by WhatsApp, and asking how takings are going.
How am I billed?
For the first month, you pay half when you sign up and the other half once your assistant is serving customers on the channels you have signed up for: at most 7 days after you finish signing up; the clock stops while we are waiting for something from you. Example with 1,000 messages: €24.50 when you sign up, €24.50 once it is serving customers and, after that, €49 a month. Ex VAT. No lock-in.
What if it is not right for me? Is there a free trial?
There is no free trial, but you do not pay it all until it is already working and, from that day, you have 14 days to ask for a 100% refund of your plan. If you cancel before it is up and running, we refund what you have paid for your plan. If 30 days go by and we still do not have what we need from you to get it running, we close the account and what you have paid is not refunded. The setup of a custom integration is not refundable.
I have several sites. How do I sign up?
With one sign-up per site: each one chooses its own packages, and Unlimited* is for a single site. If you would rather have a single installation for the whole group, on your own servers, that is On-premise: quoted to measure after a diagnosis.
What if I go over my messages, minutes or SMS?
On 1,000 and 2,000 messages, on 500 and 800 minutes and on Confirmations, whatever you go over is charged at your next renewal: €0.08 a message, €0.25 a minute and €0.14 an SMS. If you often go over, change package. On Unlimited* you pay no extra messages or minutes; only, if you use it, putting the call through to someone on your team, at €0.25 a minute. Read the asterisk note.
Can my team use it?
Yes. Each person signs in with their own user in your software, and Erik only does what that user is allowed to do. They write to him on WhatsApp, by email or on web chat; by phone, queries and changes. Reports and scheduled tasks, in writing. Everything is logged.
Is there a minimum term? Can I change plan?
No: you cancel whenever you like, and you change package, or add another, when your needs change.
I already have a phone line and my own number. Do I have to change them?
No. You divert your calls to the number that comes with Calls when you cannot take them, or always; whatever your operator charges for diverting is separate.
What if I want to automate something else later?
You ask for it from your account and we send you its quote before the work starts. Each job is quoted separately.
What do Connectors include?
For your assistant to work with the off-the-shelf software you already use (a sample, by sector): it looks up what it needs there and records the appointment, booking or order in it. It is €49 a month with no limit on software: each program you connect is one Connector, however many accounts it has, and they are all included. Google Calendar and Outlook connect right away: the appointments it books show up in that calendar, and whatever is busy there is not offered. The rest, on request: we confirm availability before you sign up. If yours is not a Connector, it connects through a custom integration. The included calendar needs none.
What if I use other software?
If it is a Connector (the card shows a sample by sector; there are more), we connect it on request: ask us and we confirm availability before you sign up. If not, it is connected with a custom integration: setup from €990 and €99 a month from when it works. We connect software with an official interface or widely used in its sector; if yours is little known, we check it before quoting. If your diary is on paper, the appointment calendar is included. And if you need new software, the group builds it with the digital worker already inside.
Does this replace my team?
No: it takes the repetitive part off them. The phone out of hours, the messages at night and the hours spent typing data. Your team keeps the work that moves the business.
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Shall we start?

Serve your customers · from €49 a month

Open to businesses in Spain.

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Automate your business · from €990 + €99 a month

Open to businesses in Spain.

Create my account

On-premise · bespoke

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Not sure which one is yours? hola@norwaike.com · we will tell you within one working day