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Hotel front desk attending to two guests
Hotels

Bookings handled at all hours. The figures, every morning.

Ingrid and Sofie serve your guests in their language. Erik works in your PMS for the front desk and management.

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The problem

What gets lost every day.

Calls nobody answers.

At night and in high season, the call that rings out books somewhere else.

Management without the figures in time.

Occupancy and the daily close arrive late, and through different channels.

Your digital team

Your hotel's digital team.

Ingrid and Sofie

Serve your customers

They take bookings by phone, WhatsApp, email and web chat, at any hour and in the guest's language.

In
Ingrid · ReceptionExample · Call to a hotel · Sunday, 23:40
GuestHello, do you have a double for Friday and Saturday?
IngridYes, with breakfast included. What name shall I book it under?
GuestPablo Sanz, please.
IngridDone, Pablo: a double on Friday and Saturday, with breakfast.
Booking added to your calendar
Reception did not have to leave the desk.

Erik

Automate your business

Works in your PMS for the front desk and management: reports at set times, queries and updates.

Er
Erik · AutomationExample · Scheduled task · every day, 7:30
ErikGood morning, Elena. Here is today's report, in your template: 82% occupancy, 34 arrivals and yesterday's takings.
ElenaHow are we doing this month against the same month last year?
ErikRevenue up 6% and occupancy up 3 points. I'll put it in a chart for you.
Report sent and comparison pulled from your PMS
Management starts the day with its figures, without asking the front desk.

Example roles. Serving comes with Calls and Messages; automating, inside your PMS, with a custom integration.

If you run a group

Several sites, one standard.

The same standard everywhere.

Same tone and same booking rules, with every conversation logged.

One plan per hotel, or everything on your servers.

Each hotel signs up with its own plan. If you would rather have a single installation, On-premise, with a pilot in one hotel first.

All the figures, together.

With On-premise, each hotel on its own system, and management gets everyone's report every morning, in the same template.

Results

Already working in hotels like yours.

Guest at a spa hotel talking on the phone on a terrace
Hotel sector · Norway 24/7

Room, spa and restaurant confirmed at any hour, and management starts the day with its figures.

All results
Frequently asked questions

What we get asked in this sector.

What does it cost for a hotel?
To serve your guests, Messages, from €49 a month, and Calls, from €99, with no lock-in. To work inside your PMS — reports, queries and updates — a custom integration: setup from €990 and €99 a month from when it works. If you want everything on your own servers, On-premise, bespoke. Ex VAT. Plans and pricing.
Does it work on our booking system, or do we have to change it?
You do not have to change it. For your assistant to serve guests with your PMS — Mews, Cloudbeds and others on the market — Connectors: €49 a month, on request; we confirm availability before you sign up. For Erik to work inside it, or if yours is not a Connector, a custom integration, with no migration. Without either, the booking goes into the included calendar. The digital worker also joins your channels — phone, WhatsApp, email and web chat — never the other way round.
Which languages does it serve guests in?
The guest's. Ingrid answers in your own language and in the languages your international guests speak, always in your hotel's tone, and confirms in writing. Every conversation is logged.
Where is my guests' data held?
In the European Union. The service runs on Nordix BIOS and complies with the GDPR and the EU AI Act. Every action is logged and can be reviewed.

Where do you start?

Serve your customers · from €49 a month

Sign me up

Your booking WhatsApp from €49; the phone from €99. No lock-in. Open to businesses in Spain.

Create my account Automate your business · from €990 + €99 a month

Ask for my integration

You ask for it when you create your account. Quoted before the work starts. Open to businesses in Spain.

Create my account With your PMS or on your servers

Talk it through first

A 30-minute call, no obligation.

Request a call

If you prefer, copy the address: hola@norwaike.com

We reply within one working day.