ESENNO
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Citizen enquiry desk at a local council office
Public administration

An administration that answers and processes. At any hour.

They answer residents by phone, WhatsApp and web, and automate the repetitive work on your systems.

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The problem

What gets lost every day.

The phone cannot keep up.

The lines jam and the resident travels in for a two-minute errand.

Casework that waits.

Recording, checking and cross-referencing data by hand eats up staff hours.

Your digital team

Digital workers for the public sector.

Ingrid and Sofie

Serve residents

They take the phone and answer WhatsApp, email and web, outside counter hours too: questions, appointments and requests logged.

So
Sofie · Resident servicesExample · A resident asks about the register on a Sunday, by WhatsApp
ResidentHello, I've just moved here. Do I have to come in person to go on the register?
SofieWelcome! Yes, with your ID and proof of address. Shall I book you an appointment so you don't have to queue?
ResidentYes, on a weekday, first thing.
SofieDone: Tuesday at 08:30 at the register desk. Here is the list of documents.
Appointment booked and request routed to the register team
On Monday, the register team finds the appointment booked and the request logged.

Erik

Automate internal work

Works for staff on your systems: reports at set times, queries and data cross-checks.

Er
Erik · AutomationExample · Scheduled task · Monday, 8:00
ErikGood morning, Rosa. This week's report is in your inbox: 37 cases fall due before Friday.
RosaWhich ones are building permits, and who is handling them?
ErikFive. I'll put them in a table for you, with the officer and the date.
Report sent and list pulled from the case management system
Nobody had to pull lists to see what falls due.

Example roles: each one is designed to fit.

Procurement

How a public body contracts this.

A free diagnostic.

Before you commit to anything: which procedures, which channels and which systems.

Report and itemised budget.

Technical report, timescales and data handling in writing, ready for your legal and finance officers.

Electronic invoicing, monthly fee.

With the maximum spend in writing in the proposal.

Results

Already under way in administrations like yours.

Resident being helped by phone from home
Local government · southern Spain Rolling out

Residents answered by phone and administrative work automated on the council's own management systems, from the group's European cloud.

All the results
Frequently asked questions

What we get asked in this sector.

What does it cost for a council, and how is it contracted?
There is no published price: it is a bespoke On-premise installation. After a free diagnostic, you receive a written proposal, with a technical report and an itemised budget, ready for the procurement file. How it is contracted.
What happens to citizens' data?
With On-premise, it is handled and stored on your servers, under the GDPR and the EU AI Act, and Nordix BIOS logs every action — who, what and when — in a reviewable form. Calls and WhatsApp messages travel first over their operator’s network.
Is this only about answering citizens?
No. Erik works for staff on the ERP, the CRM or the case management system you already use: reports at set times, queries, data cross-checks and updates.
Does this replace council staff?
No. They absorb the repetitive work — the phone, the frequent questions, the appointments — and staff get their time back for casework. Anything calling for public judgement stays in public hands.

One call. One diagnosis. One pilot.

Tell us which procedures are swamping your front line and what is done by hand behind the scenes, and we'll propose a bounded, measurable pilot.

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If you prefer, copy the address: hola@norwaike.com

We reply within one working day. If the pilot doesn't deliver, you don't continue.